We work hard to ensure that all our products are delivered in perfect condition.
UPS is our preferred shipping vendor and delivery days and transit times are set per their guidelines. Our primary shipping days are Monday, Tuesday and Wednesday. To protect the quality of your order, we may hold your package for shipping until the following Monday to ensure minimal time in transit under these circumstances:
- The package will not arrive by Friday.
- The weather requires cooling materials. Our cooling materials will last for up to three days and cannot accommodate weekend shipping.
- Refrigerate upon arrival.
WARM WEATHER SHIPPING POLICY
To reduce the risk of melted chocolate on orders shipping to destinations with warm weather or longer transit times, we offer 2-Day Shipping. Ground shipping availability varies throughout the year based on the temperatures and time in transit. All shipping boxes will include complimentary cooling materials where needed. Our ice gel packs are non-toxic and reusable. Gel packs may be defrosted upon arrival but the MACaroons will be fine
Shipping rates are based on the product value of each shipping address and are applicable on subtotal once any discount or promo is applied, according to the following table:
|UPS 2nd Day Air||$35.00||$40.00||$45.00|
Shipping to Hawaii and Alaska are currently not available.
|Arizona Shipping Rates: Method available for deliveries in the following zip codes only 85- and 86-:||$0-74.99||$75.00-$159.99||$160.00+|
|UPS 2nd Day Air||NA||NA||NA|
Monday, Tuesday and Wednesday are our primary shipping days. Choose an appropriate day for your order to leave based on the chart below. Some orders may be able to ship on Thursday or Friday depending on the temperature at destination and the selected ship method. Orders subject to warm weather shipping or transit time restrictions may require packages to be held for shipping until the following Monday.
|Place your order by…||Your 1st available ship date is…|
Thursday through Sunday
*Packages that require cooling materials or have longer transit times may be held until the following Monday. Our Artisan MACaroons are produced by hand and baked fresh to order in Arizona.
Packages shipped via Ground shipping are generally in transit for 1 to 5 business days based upon the destination and carrier volume. In select residential locations, packages shipped Ground may deliver on Saturday or Sunday.
Packages shipped via 2nd Day Air deliver Monday through Friday only.
DELIVERY TIMES FOR BUSINESSES & RESIDENCES
Deliveries are made to residential locations Monday through Friday between 9am-8pm and commercial locations Monday through Friday between 9am -5pm. Select residential locations may qualify for Ground Saturday or Sunday delivery. 2nd Day Air deliver on weekdays only.
Feel free to contact us at info@LorrainePatisserie.com. You can also visit our Contact page for more information.