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FAQs

What is your return policy?
We take pride in our product and they leave our facility in the highest condition. Our products are perishable and we are unable to provide refunds or exchanges for items that are not damaged or defective. However, if you receive a damaged or defective item, please contact us immediately.

We cannot be held responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, incorrect or incomplete addresses input by the purchaser on the original web order, dislike of general taste of the product.

For Items purchased with Online Gift Cards:
If you used an online gift card to place an order then your refund will be issued back onto your gift card for future use on our website LorrainePatisserie.com.

Do you offer discounts for non-profit organizations?
Yes, we’d love to learn more your non-profit organization and extend a discount. Please contact us for more information.

What are your shipping options?
Please view our Shipping Information page for more information.